Safety comes first
We know that you won’t be able to relax and enjoy your massage unless you feel 100% comfortable with your therapist. And your therapist needs to know that they will be safe when meeting new clients at their home, office or hotel. So we place the highest priority on safety.
For client safety, our therapists undergo:
- Multiple in-person interviews
- Reference checks
- Practical interview
- Association Check
- Licenced with the City of Edmonton
For therapist safety, our clients must:
- Verify their ID with a selfie. You will receive an email requesting this after you book. Please cover your license number with your finger.
- At this time we do not go to single male homes. If there is another female at the home we will come.
- Pay with the app or direct billing so therapists don’t carry money.
You will receive an Safety Policy Email after booking, please reply with your picture.
Tips are greatly appreciated by our therapist. Cash is the best way to provide tips as direct billing and our pay online option does not allow for it.
In order to minimize disruptions to our schedule, we require 24 hours notice to change, cancel and/or reschedule appointments. If you need to cancel or change your scheduled appointment, please notify us 24 hours prior to your scheduled time by phone or email.
If 24 hours is not given, the client will be responsible to pay for the full price of the scheduled appointment.
Cancellation fees are in effect to ensure that our therapists are compensated for their time. As a busy business we often turn away clients, please keep in mind that if inadequate notice is given it is difficult to fill vacant spots, this not only negatively impacts our therapists, but also affects our clients. Please be courteous to your therapist and other clients by respecting our policies.
We do our best to maintain a punctual, consistent schedule. There is potential for schedule conflicts however, we will always accommodate accordingly.
If you arrive late:
We will try to adjust without compromising the next appointment, otherwise your treatment time may be shortened with regular fees applied.
If we arrive late:
Your appointment time will not be adjusted and your full appointment time will be completed. Please allow for a 10 minute grace period for the therapist. Traffic and construction can affect our therapists drive times.
We appreciate your respect and understanding with following our policies.